BEFSR41 Router-Linksys' Bigtime Failure!

It is a fact that Linksys/Cisco is one of the most reputable IT/Hardware companies today. They provide several outstanding solutions for both the residential consumers, SMEs and Top 10000 Companies. That I would not rebutt. But for how long are they gonna continue to have a reputable name is my Big Question.

For this particular review, I set my eyes on my Linksys BEFSR41 version 4.0 DSL/Cable Router which I bought last 2005 and have been using in my small home network. I was able to use it without any problems for almost the past two years. Until several months ago, a problem started to show up.

It reboots the network every 30minutes. I am not alone with this particular issue though. Since 2005, there have been numerous complaints about this router posted to several sites on the web. This router used to be the top of the line of Linksys Routers a couple of years back and in fact it still holds second in the SME/SOHO setup. I am just wondering why they have not corrected the errors that they made on this particular product.

In my attempt to recover the functionality of the router, I tried to reset it to the factory settings and updated its firmware to the latest firmware version which is 1.4 but still the router drops the network connection every couple of hours. I emailed Linksys technical support on this concern several times and unluckily for me, I didn't get a single reply from them.

In our office we use other Linksys hardware such as ATAs and we are quite satisfied with them. Now, the question is are we gonna encounter the same fate after a couple of years of using them with the same level of dissatisfaction that I encountered at home? Same situations wherein Linksys won't even care to assist?
Linksys should do something about their support systems to be able to cater to SMEs like us or even to residential consumers who have had problems with their hardwares like the hundreds of posted issues relevant to this topic that was accumulatively posted in the span of Two Years and yet no resolutions were given by Linksys.

Sad to say, they failed on this lilliputian hardware but the cascading negative effect to their prospective end-users and existing clients would ripple probably twice longer than the years that it took their end-users like us to wait for their assistance on a very valid technical issue. Linksys or Cisco should really do something about customer service because if not, these matters would definitely affect their market share.
Right now, the Linksys BEFSR41 that I have is technically dead. I don't know if there are technical service centers who would fix that noting the fact that Linksys despite of several emails failed to return any replies and probably same fate had been encountered by the numerous consumers who posted similar issues as regards this particular hardware.

I am planning to buy the "better version" of this Linksys router which is BEFSX41 which they say could provide better network solutions but probably not and better cut off the plan and probably search for another hardware that could provide a better technical and customer support.

It is probably good to buy Linksys products since they are one of the purveyors of network hardwares but think twice and consider if you would like to succumb to technical service support issues later on. Good judgment on that is totally yours.